PT Telkom Indonesia (Persero) Tbk (Telkom), along with all operating companies, is ensuring the reliability and optimal readiness of digital infrastructure throughout Indonesia for the 2025/2026 Christmas and New Year holidays. As a demonstration of TelkomGroup's commitment to ensuring the public can communicate comfortably and smoothly during the Christmas and New Year period, including in areas affected by the Sumatran disaster, Telkom President Director Dian Siswarini recently conducted a direct inspection of infrastructure and service readiness at the TelkomGroup Siaga Nataru 2025/2026 Command Post located in Telkom Regional III.
As a follow-up to this readiness, an online kick-off ceremony was held for the 2025/2026 Nataru Command Post with all national and regional command posts on Friday (12/19). On a separate agenda, to ensure the infrastructure and digital service recovery process in the Sumatra region continues to run smoothly, coordination was carried out regarding the recovery progress as well as the Komdigi 2025/2026 NATARU readiness roll call agenda which was attended by the Indonesian Minister of Communication & Digital Meutya Hafid and Telkom President Director Dian Siswarini.
Indonesian Minister of Communications & Digital Affairs Meutya Hafid stated, "One of Komdigi's primary tasks, along with all operators, is to provide the best connectivity services. Christmas and New Year's are a time for every operator to provide the best service. In addition to the predicted 30% increase in traffic, another important consideration is areas prone to heavy rainfall. I hope that in anticipation of this weather, operators, including Telkom, will also provide or prioritize energy security by providing power backups and generators at full capacity."
"Regarding the Sumatra disaster, since the 1st, we have been accelerating connectivity improvements in the three affected provinces. Today, we have seen significant progress. Therefore, I feel compelled to express my gratitude to all of you. West Sumatra is now above 90%, North Sumatra is at 97-98%, and Aceh is at 73.5%," added Meutya Hafid.
In anticipation of increased public digital activity, TelkomGroup is conducting integrated preparations, encompassing both technical network aspects and operational personnel readiness. Through infrastructure optimization, strengthened monitoring systems, and the support of qualified human resources, TelkomGroup consistently strives to maintain service stability and quality, so that customers can stay connected and enjoy safe, convenient, and reliable digital services.
"The sharp increase in demand for digital connectivity services during the Christmas and New Year period drives us to consistently provide excellent service and support every moment of togetherness without significant obstacles. From December 19 to January 6, 2026, we conducted regular monitoring through 22 NATARU 2025/2026 Standby Posts, consisting of nine main posts and 13 subsidiary posts, supported by 13,700 personnel on rotating duty 24/7. We also utilize a smart command center system to routinely monitor services and infrastructure to ensure that all community connectivity needs are optimally met," said Telkom President Director Dian Siswarini.
To ensure Telkom can provide reliable and quality services during the 2025/2026 NATARU period, including in areas affected by the Sumatra disaster, repairs have been carried out on Automatic Telephone Exchanges (STO) and other telecommunications infrastructure, "As of mid-December 2025, 31 affected STOs have now been repaired and have returned to normal operation 100%. We have also accelerated the recovery of the main backbone link, namely on the Sibolga-Pematang Siantar-Padang Sidempuan section. On the transmission network and SKSO side, the progress of handling disruptions has also reached 90%. We strive to ensure that TelkomGrup's digital infrastructure, including in disaster-affected areas, runs optimally so that it can provide the best customer experience to all customers so they can stay connected and enjoy togetherness with family and relatives during the Christmas and New Year moments with full ease, comfort, and happiness," added Dian.
To ensure smooth service, TelkomGroup has prepared redundant infrastructure and IT tools. This is supported by 14 domestic submarine cable infrastructure and international traffic routes. Through two gateways in Batam and Manado with a total capacity of up to 23.2 Tbps, a 12% year-on-year increase, TelkomGroup ensures network reliability during periods of high usage intensity. Furthermore, network access is strengthened by optimizing more than 4,000 Telkomsel 5G base transceiver stations (BTS) across 56 cities in Indonesia.
To maintain service quality in areas with high mobility, TelkomGroup is strengthening infrastructure and telecommunications services at 437 mobile Points of Interest (POIs), covering tourist attractions, shopping centers, homecoming routes, public transportation such as rest areas, airports, ports, and train stations, residential areas, and places of worship. Meanwhile, for the enterprise segment, TelkomGroup ensures that digital connectivity remains stable amidst the Christmas and New Year homecoming flow by strengthening 1,665 POIs to support public services.
In addition to ensuring network readiness, TelkomGroup offers a variety of programs and special offers for customers, both in the retail segment for Telkomsel customers and for Telkom Solution and Indibiz customers in the corporate, enterprise, and MSME segments. Various attractive offers, easy subscription services, and a digital application ecosystem are offered to support people's communication, entertainment, productivity, and digital activities during the year-end holiday period.
Beyond focusing solely on operational and business aspects, TelkomGroup also celebrates the Christmas and New Year period by carrying out social activities that directly benefit the community. These initiatives include distributing social assistance to flood victims and providing production equipment for MSMEs, as well as providing national assistance for the Nataru (New Year's) Emergency Response Program.
"As the year draws to a close, we would like to express our gratitude for the public's trust and support in TelkomGroup. Enjoy the holidays with your family. Hopefully, in 2026, we can continue to move forward together and transform towards an inclusive and sustainable digital future. TelkomGroup remains committed to providing the best digital infrastructure and services," Dian concluded.
Photo Caption: Telkom Network Director Nanang Hendarno delivering a presentation at the Kick-Off of the TelkomGroup Siaga NATARU 2025/2026 Post, on Friday (12/19).
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